Nederlands
Help Center
Help Center: praktische uitleg over bestellingen, levering en sourcing.
Legal and policy translations are draft-level until human business/legal review is completed.
How BuyTooYou works
What is BuyTooYou?
BuyTooYou is the storefront. B2D supports custom sourcing requests.
Can I use B2D for normal checkout?
Use standard storefront checkout for regular purchases. Use B2D for special sourcing only.
Orders and checkout
Is checkout secure?
Veilig afrekenen.
Can I review before paying?
Je kunt je bestelling controleren voordat je betaalt.
Delivery, VAT and import duties
How are VAT and import costs handled?
BTW- en importdetails worden bevestigd vóór betaling.
When will my order arrive?
Levertijd is afhankelijk van supplier, route en bestemming.
Pickup and locker options
Are pickup points always available?
Availability depends on destination and parcel fit rules at checkout.
Can oversized orders use lockers?
Oversized orders may require standard delivery or specific pickup points.
B2D custom sourcing
What is B2D used for?
B2D is bedoeld voor maatwerk sourcing, los van de standaard checkout.
What if product search has low confidence?
Gebruik Customized Product fallback bij lage zoekzekerheid.
Returns, refunds and cancellations
Is policy text final?
Policy and legal wording must be reviewed by the business owner before broad launch.
Regulated products (e-bikes, scooters)
Are supplier claims automatically accepted?
EEC/COC/CE-vermeldingen zijn supplier claims en moeten handmatig worden geverifieerd.
Do regulated products need manual review?
Gereguleerde mobiliteitsproducten vereisen handmatige compliancecontrole.
Contact and support
How can I contact support?
Hulp nodig? Neem contact op via je account of het adminpaneel.
Need a custom product path? Use B2D for custom sourcing.